Question 1

What do I need to bring?

Accepted Answer

Make sure you have signed the waiver form before you arrive:

Waiver form - https://waiver.smartwaiver.com/w/akjrnjvbfwwpessocu39s6/web/(https://waiver.smartwaiver.com/w/akjrnjvbfwwpessocu39s6/web/)

Towels - In a bid to reduce our workload and provide services at a competitive rate, we ask you to bring 2 of your own towels.  One for sitting on inside the sauna and  one for drying off with.

Payment - We only accept cash at this location.

What not to bring

Glass - Please do not bring any glass containers or bottles. No glass allowed in any form please.

Perfumes or essential oils. - We provide our own eucalyptus oil that is safe for our sauna, so please do not bring any oils from home. Please also refrain from bringing scented soaps, lotions and other fragrances. 
Tobacco or cannabis - Yes this is a no smoking zone. Please make sure you do not partake in our facility or on site. Thank-you

Question 2

What's included in my session?

Accepted Answer

Shared access to our private area. Self guided sessions in our 10 person wood-fired mobile sauna, 2 ice baths and 1 cold water bath, hot out door shower, hot tea, water, lounge area with fire pit.

Question 3

How do I reschedule or cancel?

Accepted Answer

To cancel, please DO NOT CALL but send us a text to 250.218.2392  or email at islandmobilesauna@gmail.com (islandmobilesauna@gmail.com)with  the following  information:

-Full Name
-Date and time of your booking
-Location
-Changes you wish to make

Question 4

What is your cancelation policy?

Accepted Answer

Social session cancelations within 24-5 hrs of your session will require a $5 fee on your next booking. Social session cancelations within 4-1 hrs of your session and no-shows will require full payment on your next booking.  Private sessions canceled within 48 hrs are required to pay a $25 fee. Private Cancelation within 24 hrs require a 50% fee of the original price.  No show fees will be charged at full price and must be paid if you are to book again at any of our facilities. If there is a history of no shows or last minute cancelations on your part, we may only accept your booking with a prepayment. Thank you for understanding. . Fees are due at the time of check-in. If you need to cancel or rebook, please send us an email or text at 250.218.2392 with the following information:
-Full Name
-Date and time of your current booking
-Number of guests
-Date and time of the booking you wish to attend
- Number of guests

Question 5

How do I book for friends?

Accepted Answer

You can add people to your  social booking by entering their names into the last form on the booking page. Make sure to send each member in your group the link to sign the waiver form so they can sign the waiver form prior to arrival as to not dip into their sauna time! Also, remember that you are responsible for the full payment of the booking even if they do not attend!

Question 6

Its my first time, what should I expect?

Accepted Answer

If this is your first time, congratulations! This will be one of the most exhilarating experiences you will ever have! 
Bring a bathing suit and an open mind. The benefits of sauna and cold plunge will become apparent after your session,  but It takes a bit of bravery at first to take the plunge. Getting out of the hot sauna increases the desire to cool down. Make sure you take a good rinse in the shower before you enter the tubs.

Stay in the tub as long as you can. Try and beat your last time by watching the clock. The most health benefits come when you begin to shiver.  Do as many hot/ cold cycles as you want. Its best to end on a cold cycle. Let your body warm up on its own, for the maximum health benefits.

You will notice changes in your overall mental state, and have a great sleep after any session.

We encourage you to try some physical activity, exercise, or go to the gym approximately 3 hours after a hot/ cold thermo-therapy session. You will feel the best you have every felt in your entire life!

We supply tea and water, but your more than welcome to bring your own.  No glass containers or bottles are permitted on site.

Sessions are 2 hours long, and you will notice that the main lighting will dim to signal the end of your session.

Please do not arrive early. We need time to prepare.

Question 7

Why was my Social Sauna session cancelled?

Accepted Answer

We retain the right to cancel sessions due to lack of attendance. We also cancel social sessions if you do not provide the full name and phone number for your guests, or we cannot get a hold of you to confirm your booking.

Question 8

What are your prices?

Accepted Answer

What are the prices?
Private sessions are $190 for the first 2 people and $20 per person after that. Plus 5%
Discounted private sessions are $145.00 for the first 2 people and $15 per person after that plus 5%.

Social Sessions are $37.50 each in Black Creek

Question 9

Do you have punch passes?

Accepted Answer

Yes we do! They are for social sessions. Buy 5 get one free for $175 and can be purchased at the time of check-in. Please note they are only good for the person who has purchased them.

Question 10

Your private sessions in Black Creek have changed. Can you clarify the new shared system?

Accepted Answer

We  have 2 saunas available to book for private sessions. The wet and the dry sauna. The sauna that you book is completely private for your group, but the Tub and fire pit area is shared between the two sessions. We have staggered the check in times for these sessions by 1 hour, to minimize the potential interactions between the two bookings. In our experience,  the first half of the booking, clients are going from sauna to cold plunge tubs. The second hour, usually sees clients sitting around the fire table relaxing. By staggering the check in times, group one will be in the sauna, while group 2 is mostly done and chilling around the fire. If you have a problem with sharing spaces with others, we do have options. Please read further in our FAQ for these options.

Question 11

My group does not want to share at all. What are my options to have the whole space to ourselves??

Accepted Answer

Although our system is setup to minimize interactions with the other private group we do have options so you have the space all to yourself.

Option 1 - You rent out both saunas with 2 separate bookings: This can be done to have the whole space to yourself and we will give you a 50% discount on the price of the second sauna. Please email us as we need to adjust the start time by one hour for the other sauna.

Option 2 - Book a session where there is no sharing: All "Weekday Private (not shared) no holidays" and "Black Creek Private session (not shared)" Are private for your group only and will not see sharing a common area in any way.

Option 3-  Risk it and book it anyways: Although not guaranteed, the other sauna may not get booked and you will have the space to yourself anyways. Meeting and interacting with others is most times a pleasant experience when its sauna folks anyways. If you do not want to risk it, then better to try one of the other options.

Question 12

I want to book my group of 5 or more. What is the most suitable option?

Accepted Answer

So you have a group of 5 or more and wish to attend the sauna in Black Creek.  
The Social Saunas are not the correct option for you and here's why:

1. Limited seating : Social Saunas are designed for 2 people here and 3 people there, who wish to attend sauna in a relaxed environment.  If you book a group of 5 or more, its not fair to other patrons who wish to attend the Social Sauna, as you are taking up all the tickets for others.

2. Change in the Social Saunas Atmosphere: When a larger group takes over the Social Sauna, the dynamic of the atmosphere changes  a lot. More times then not, the groups tend to be louder, and more connected, leading to others feeling not as welcome. The social aspect of sauna is very important and groups just tend to be not so welcoming by the nature of the outcome. A group of friend is great, but not the most inviting for couples of singles attending the same sessions.

A better selection for your group sauna is a Private Booking.(https://book.peek.com/s/6182797e-e84c-474f-bdb6-261fd070df1e/eyZeb--a2e6c68f-c8d9-4e6f-8d8a-5726337748d4?gaClientId=319344682.1707369900&gaSessionId=1749102633&gaClientId=319344682.1707369900&gaSessionId=1749102633) The price mostly works out the same as well - 10 guests at a Social Sauna is $350 ($35 x 10) compared to 10 at a private booking rate - $350 (2@$190 plus 8 @$20 -$160).

A Private booking means you have the WHOLE space to yourself during the session. No sharing the space. For lower numbers it does cost a bit more, BUT you have the whole space to yourself.

As a business who strives at creating amazing experiences for all of our customers, we ask that you please be courteous of others when choosing to book a sauna session for your group. Please book a private session where appropriate. See you at the sauna!

Question 13

What about food and drinks?

Accepted Answer

If you have booked a private session, you are more than welcome to bring food and drinks for your party. Please do not bring glass of any kind (we do not want anything broken), and please no food that are messy (chips that can get stuck in our decking).

If you have booked a social session, No food is permitted at the sauna. Thank you for understanding!

Please also note that we have a nice selection of organic Hornby Island Tea for sale, as well as a large selection of electrolytes, and cold drinks.

Question 14

How do I redeem my Mt. Washington Gold Pass discount for social sessions?

Accepted Answer

Are you a valid Gold pass Mount Washington GOLD pass holder? You can get 20% off any social sauna session. Just book and pay as usual, then bring your GOLD CARD  and present it to our staff at check in, and we will refund you 20% off your entry ticket to any social sauna session.
*Only valid for pass holders and not guests. 
*Not valid for private sessions.
*Must present proof at the time of check in

Question 15

What If my group size changes?

Accepted Answer

Its ok! Just make sure  everyone has signed the waiver form before arriving. 
We will count the number of people, at the time of check-in, to charge you accordingly, so it doesn't matter if your party size changes.

Question 16

Is there an age limit?

Accepted Answer

No! :) but we encourage parents to keep a very close eye on their young ones.

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